I needed a new Nova rollator and my doctor filled out the necessary paperwork so Medicare & my supplemental insurance would pay for it. When it arrived I was moving from one apartment to another and went to sit on the seat to rest for a minute and slid down to the floor and hit both of my knees, which are already bad because of arthritis, twice.
They also changed how you release the back rest bar; anyone with arthritis would not be able to push in two little metal buttons and then pull it off. I spoke to someone in upper management at Nova and she said she was not aware they had changed the seat design.
I mentioned it was a liability as my brother sat on it and also slid off. I will never purchase a Nova product again.
Monetary Loss: $250.